The following Terms and Conditions apply to the use of this Web site as well as all transactions conducted through the site.

  • Copyright
  • All content appearing on this Web site is the property of:

    Furniture Plaza
    740 SE 9th St
    Unit 14
    Bend Oregon 97701
    Copyright © 2009-2010 Furniture Plaza. All rights reserved. As a user, you are authorized only to view, copy, print, and distribute documents on this Web site so long as (1) the document is used for informational purposes only, and (2) any copy of the document (or portion thereof) includes the following copyright notice: Copyright © 2009-2010 Furniture Plaza. All rights reserved.


  • Trademarks
  • All brand, product, service, and process names appearing on this Web site are trademarks of their respective holders. Reference to or use of a product, service, or process does not imply recommendation, approval, affiliation, or sponsorship of that product, service, or process by Furniture Plaza. Nothing contained herein shall be construed as conferring by implication, estoppel, or otherwise any license or right under any patent, copyright, trademark, or other intellectual property right of Furniture Plaza or any third party, except as expressly granted herein.


  • Use Of Site
  • This site may contain other proprietary notices and copyright information, the terms of which must be observed and followed. Information on this site may contain technical inaccuracies or typographical errors. Information, including product pricing and availability, may be changed or updated without notice. Furniture Plaza and its subsidiaries reserve the right to refuse service, terminate accounts, and/or cancel orders in its discretion, including, without limitation, if Furniture Plaza believes that customer conduct violates applicable law or is harmful to the interests of Furniture Plaza and its subsidiaries.


  • Privacy Policy
  • This privacy policy discloses the privacy practices of FurniturePlaza.com. This privacy notice applies solely to information collected by FurniturePlaza.com. It will notify you of the following:

    1. How your personally identifiable information is used and with whom it may be shared.
    2. What choices are available to you regarding the use of your data.
    3. The security procedures in place to protect the misuse of your information.
    4. How you can correct any inaccuracies in the information.

    Information Collection, Use, and Sharing

    We are the sole owners of the information collected on this website. We only have access to collect information that you voluntarily give us via email or other direct contact from you. We will not sell or rent this information to anyone. We will primarily use your information to contact you regarding orders that you place on our website. We may also contact you via email in the future to tell you about specials, new products, or changes to this policy, unless you tell us not to. We will not share your information with third parties outside of our organization, other than as necessary to fulfill your requests.

    Your Access to and Control Over Information

    You may opt out of any future contact from us at any time. You can do the following at any time by logging into your account on our website (click here) or by contacting us (click here):

    1. See what data we have about you.
    2. Change/correct any data that we may have about you.
    3. Delete any data that we may have about you.
    4. Express any concern you have about the use of your data.


  • Shipping & Delivery
  • At this time, Furniture Plaza ships merchandise to locations within the United States and U.S. territories, exluding Alaska, Hawaii, Puerto Rico, Guam, and the US Virgin Islands. The risk of loss and title for all merchandise ordered on this Web site pass to you when the merchandise is delivered to the shipping carrier.
    ____________________________
    Shipping Policy Items stocked in our Bend Oregon Warehouse can be picked up or delivered for a specified fee. We have free shipping on selected items, shipped within the continental United States (this excludes Alaska and Hawaii). If you are interested in having products shipped to Alaska or Hawaii, we can ship products to a freight forwarder of your choice (located within the continental United States) for free. It will then be your responsibility to pay any forwarding fees that the freight forwarding company you choose charges. To see a directory of freight forwarding companies for Hawaii, click here. To see a directory of freight forwarding companies for Alaska, click here. You will need to contact the freight forwarding company to setup your shipment with them before ordering from us. Once you have done so, please enter the freight forwarding company's information on your order for the shipping address and enter your information on your order for the billing address. Your order will be shipped via UPS Ground, FedEx Ground, or truck, depending on the products you are ordering. For more information about truck delivery, please click here. In stock orders are usually shipped within 1-5 business days. Out of stock orders are usually shipped within 1-5 business days of products arriving back in stock. To check stock on any product, please contact us (click here). UPS and FedEx take up to 5 business days to reach most places in the country. Trucking companies take 1-3 weeks to reach most places in the country. Please be sure to provide at least one phone number where you can be reached during normal business hours. A secondary phone number and/or a cellular phone number would be good. Trucking carriers will call you prior to delivery to setup a delivery date. If they are unable to contact you and they do not hear back from you after several attempts, your shipment will be returned. This will cause our return policy terms to apply to your order. Please see our return policy. If you have already placed an order with us, you can check the status of your order from your account on our website. If you do not see tracking information on your account, it is still possible that your order may already be on the way to you. We usually do not have tracking information available until after an order has been shipped out. It can sometimes take a few business days for us to receive and process tracking information.


  • Return Policy
  • If you wish to return a non-damaged product, you must contact us within 14 days from the time you receive your shipment. Please contact us, not the shipping carrier or the manufacture (if you notify them, they will not notify us, you have to notify us). We will arrange to have the product picked up. Do not ship a product back to us yourself. Products must be returned in the original packaging, including any additional packaging used in shipping. Products that have been assembled can not be returned. A refund will be issued once the item has been returned, less the round trip shipping costs, and a 15% restocking fee. Round trip shipping costs include the cost of shipping the product to you and the cost for it to be returned.


    Refunds
    Orders are able to be cancelled and a full refund is able to be issued if an order has not been shipped prior to us receiving a cancellation request. Orders that have already been shipped prior to us receiving a cancellation request are counted as returns. Please see our return policy for return details. If you have already placed an order with us, you can check the status of your order from your account on our website (click here). If you do not see tracking information on your account, it is still possible that your order may already be on the way to you. We usually do not have tracking information available until after an order has been shipped out. It can sometimes take a few business days for us to receive and process tracking information.


    Damages
    All truck deliveries must be inspected upon arrival. Most UPS or FedEx shipments do not require signatures, so this mostly applies to truck deliveries. Do not sign for truck deliveries without knowledge of the shipment's full condition. Opening boxes to verify the condition of the inside contents is important if there are no visable signs of damage from the outside. If a shipment arrives with damaged packaging, please carefully verify the condition of the contents before refusing the shipment. Products are usually packaged in multiple layers of packaging with anticipation of some rough handling during shipping. Some wear on packaging is normal and common. If products are determined as damaged after opening the boxes to inspect the inside contents, do not refuse a shipment unless the product is over 50% damaged. If the product is damaged and delivery is accepted or refused (either way), please have the delivery driver record the shipment as damaged on the delivery receipt before signing (THIS IS VERY IMPORTANT). Failure to record damage to the packaging or the inside contents on the delivery receipt can make it very difficult (if not impossible) to take care of damage after shipments have been signed for and the delivery driver has left. Do not accept a shipment if a delivery driver can not provide a delivery receipt for you to sign and record any damage on. Damaged products must be reported to us within 14 days from the time you accept or refuse your shipment (either way). Please contact us, not the shipping carrier or the manufacture (if you notify them, they will not notify us, you have to notify us). If the product was damaged and you accepted the delivery, we will arrange to have replacement parts or an entire replacement product sent to you, depending on the damage. If you do not want us to send parts or a replacement, you can keep the product "as is" and we can offer you a partial credit to do so. If parts, a replacement, or a partial credit are not desired and you would like to return the product for a refund, please let us know. We will then arrange to have the product picked up. Do not ship a product back to us yourself. Products must be returned in the original packaging, including any additional packaging used in shipping. Products that have been assembled can not be returned. A full refund will be issued once the item has been returned. Digital images showing damage to packaging and products may need to be emailed to us prior to us being able to send parts, a replacement, have a product picked up, or prior to being able to issue a credit. Please have these available prior to contacting us. If you have any questions, please contact us: 541-382-2395