Furniture Plaza - Policies

If the products you ordered are in stock and you are paying with a credit card or debit card, your card will be charged once your order has been processed for shipping and just prior to your order being shipped. This typically occurs within 1-2 business days, unless there is a problem with your billing information.

If the products you ordered are out of stock and you are paying with a credit card or debit card, we will verify that the funds required for your order are available and a hold will be placed on the funds. This may show up on your billing statement as either a hold or a charge (even though it's not a charge), depending on how your card provider interprets this. Placing a hold is necessary to ensure that funds will still be available when your order is ready to be shipped. Your order will not actually be charged until after we have tracking information available, confirming that your order has been shipped out. We usually have tracking information within 1-2 business days of an order shipping, so your order will already be on the way to you when your card is charged.

All orders made using PayPal are charged immediately, regardless of your products being in stock or out of stock. This is due to the way PayPal handles payments. We don't have any control over this.

Orders are able to be cancelled and a full refund is able to be issued if an order has not been shipped prior to us receiving a cancellation request. Orders that have already been shipped prior to us receiving a cancellation request are counted as returns. Please see our return policy for return details.

If you have already placed an order with us, you can check the status of your order from your account on our website (click here). If you do not see tracking information on your account, it is still possible that your order may already be on the way to you. We usually do not have tracking information available until after an order has been shipped out. It can sometimes take a few business days for us to receive and process tracking information.

If you have questions about our cancellation policy, please contact us (click here).

All truck deliveries must be inspected upon arrival. Most UPS or FedEx shipments do not require signatures, so this mostly applies to truck deliveries. Do not sign for truck deliveries without knowledge of the shipment's full condition. Opening boxes to verify the condition of the inside contents is important if there are no visable signs of damage from the outside. If a shipment arrives with damaged packaging, please carefully verify the condition of the contents before refusing the shipment. Products are usually packaged in multiple layers of packaging with anticipation of some rough handling during shipping. Some wear on packaging is normal and common. If products are determined as damaged after opening the boxes to inspect the inside contents, do not refuse a shipment unless the product is over 50% damaged. If the product is damaged and delivery is accepted or refused (either way), please have the delivery driver record the shipment as damaged on the delivery receipt before signing (THIS IS VERY IMPORTANT). Failure to record damage to the packaging or the inside contents on the delivery receipt can make it very difficult (if not impossible) to take care of damage after shipments have been signed for and the delivery driver has left. Do not accept a shipment if a delivery driver can not provide a delivery receipt for you to sign and record any damage on.

Damaged products must be reported to us within 14 days from the time you accept or refuse your shipment (either way). Please contact us, not the shipping carrier or the manufacture (if you notify them, they will not notify us, you have to notify us). If the product was damaged and you accepted the delivery, we will arrange to have replacement parts or an entire replacement product sent to you, depending on the damage. If you do not want us to send parts or a replacement, you can keep the product "as is" and we can offer you a partial credit to do so. If parts, a replacement, or a partial credit are not desired and you would like to return the product for a refund, please let us know. We will then arrange to have the product picked up. Do not ship a product back to us yourself. Products must be returned in the original packaging, including any additional packaging used in shipping. Products that have been assembled can not be returned. A full refund will be issued once the item has been returned. Digital images showing damage to packaging and products may need to be emailed to us prior to us being able to send parts, a replacement, have a product picked up, or prior to being able to issue a credit. Please have these available prior to contacting us.

If you wish to return a non-damaged product, you must contact us within 14 days from the time you receive your shipment. Please contact us, not the shipping carrier or the manufacture (if you notify them, they will not notify us, you have to notify us). We will arrange to have the product picked up. Do not ship a product back to us yourself. Products must be returned in the original packaging, including any additional packaging used in shipping. Products that have been assembled can not be returned. A refund will be issued once the item has been returned, less the round trip shipping costs, and a 15% restocking fee. Round trip shipping costs include the cost of shipping the product to you and the cost for it to be returned.

We work hard to have the best prices possible through up front competitive pricing and by offering free shipping and no sales tax on everything we sell. We compare our prices with our major competitors on a regular basis in order to ensure that our prices are competitive. However, if you find a product on another website that is identical to a product we sell with a lower price, we will match or beat the price of the other website (if possible). When comparing prices, please be sure to note the competitor's total price including any shipping, handling, processing, tax, or any other extra fees that they charge in addition to the listed price. Since we do not charge any extra fees beyond our listed prices, we will only match or beat competitor's total prices.

To report a lower price on another website, please contact us (click here). When contacting us, please be sure to provide us with the website address where you saw the lower price and the model number of the product that you are interested in. We must be able to verify the competitor's current total price.

If you have questions about our price match policy, please contact us (click here).

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We have free shipping on everything we sell, shipped within the continental United States (this excludes Alaska and Hawaii). If you are interested in having products shipped to Alaska or Hawaii, we can ship products to a freight forwarder of your choice (located within the continental United States) for free. It will then be your responsibility to pay any forwarding fees that the freight forwarding company you choose charges. To see a directory of freight forwarding companies for Hawaii, click here. To see a directory of freight forwarding companies for Alaska, click here. You will need to contact the freight forwarding company to setup your shipment with them before ordering from us. Once you have done so, please enter the freight forwarding company's information on your order for the shipping address and enter your information on your order for the billing address.

Your order will be shipped via UPS Ground, FedEx Ground, or truck, depending on the products you are ordering. For more information about truck delivery, please click here. In stock orders are usually shipped within 1-5 business days. Out of stock orders are usually shipped within 1-5 business days of products arriving back in stock. To check stock on any product, please contact us (click here). UPS and FedEx take up to 5 business days to reach most places in the country. Trucking companies take 1-3 weeks to reach most places in the country. Please be sure to provide at least one phone number where you can be reached during normal business hours. A secondary phone number and/or a cellular phone number would be good. Trucking carriers will call you prior to delivery to setup a delivery date. If they are unable to contact you and they do not hear back from you after several attempts, your shipment will be returned. This will cause our return policy terms to apply to your order. Please see our return policy.

If you have questions about our shipping policy, please contact us (click here).

Furniture Plaza is based out of Oregon, which does not have sales tax. We do not charge our customers sales tax since our orders originate in Oregon. The United States government has not created a nation wide Internet tax yet either, although various politicians have attempted to propose this idea.

If you have questions about our sales tax policy, please contact us (click here).

All of our products are covered by manufacture warranties. These warranties vary from one manufacture to another and be anywhere from 1-25 years.

If you have questions about our warranty policy, please contact us (click here).

Privacy Policy

This privacy policy discloses the privacy practices of FurniturePlaza.com. This privacy notice applies solely to information collected by FurniturePlaza.com. It will notify you of the following:

1. How your personally identifiable information is used and with whom it may be shared.
2. What choices are available to you regarding the use of your data.
3. The security procedures in place to protect the misuse of your information.
4. How you can correct any inaccuracies in the information.

Information Collection, Use, and Sharing

We are the sole owners of the information collected on this website. We only have access to collect information that you voluntarily give us via email or other direct contact from you. We will not sell or rent this information to anyone. We will primarily use your information to contact you regarding orders that you place on our website. We may also contact you via email in the future to tell you about specials, new products, or changes to this policy, unless you tell us not to. We will not share your information with third parties outside of our organization, other than as necessary to fulfill your requests.

Your Access to and Control Over Information

You may opt out of any future contact from us at any time. You can do the following at any time by logging into your account on our website (click here) or by contacting us (click here):

1. See what data we have about you.
2. Change/correct any data that we may have about you.
3. Delete any data that we may have about you.
4. Express any concern you have about the use of your data.

Security Policy

We take many precautions to protect your information. When you submit sensitive information via our website, your information is protected both online and offline. Whenever we collect sensitive information (such as card data), that information is encrypted and transmitted to us via secure connections. You can verify this by looking for a closed lock or key icon at the bottom of your web browser or by looking for “https” at the beginning of the website address in the website address bar in your browser. While we use encryption to protect sensitive information transmitted online, we also protect your information offline. Only employees who need the information to perform a specific job (for example, billing or customer service) are granted access to personally identifiable information. The computers and severs in which we store personally identifiable information are kept in a secure environment.

We use certified secure servers for processing credit card information, that way you don't have to worry about your credit card information being compromised. To view more information about our website's security, please click on the "GeoTrust" logo, located near the bottom of this page.

If you have questions about our security policy, please contact us (click here).